FAQs

What services do you offer?
Rental Pickups, Rental Deliveries, Day of Venue Styling, and Day of Venue Styling + Coordination.


Do you have an order minimum?
Yes, there is a minimum of $200 for each rental pickup and delivery order.


How do I reserve my date?
A 50% deposit is required to reserve your date, together with a signed rental agreement. The remaining balance is due 14 days before your event.


How do I pay?
A contract is sent through Honeybook, and you may pay via credit card. 'Cash' payments can be done via bank transfers.

 
What if I cannot decide?
I hold pricing and guarantee availability for 14 days after the proposal date to allow time for you to explore options. I want you to be comfortable with your decisions, and I encourage you to find the best fit for your event!


Can I pick up and return the items myself?
You may schedule a pickup from our location (in Highlands Ranch, 80130), with an appropriate vehicle. Weekend orders may be picked on Thursdays and Fridays and dropped off Monday or Tuesday. Weekday orders may be picked up the day before an event and are due back the day following.


Can I have my items delivered to the venue, even if I don’t need styling?
Absolutely! We can schedule a delivery to your location or venue. Our delivery charges begin at $50.00. Delivery includes drop off on Friday or Saturday and pick-up on Monday or Tuesday. A $400 minimum order is required to make a Saturday delivery. 


I already reserved my items but changed my mind with the items I booked.
If a specific item has not been rented yet, you may change your order. You have until 14 days before your event to change your order. 


Oh no, a guest accidentally broke something!
I will try my best to repair a damaged or stained item. However, if an item is irreparable, or there is a significant cost to restore the item, the client will be charged accordingly. Pricing for each item is generally two times the rental value of the item. You will be notified within one week of the return of items if damages are discovered, or items are found to be missing upon sorting, laundering, and counting.


What if you don’t have the pieces I am looking for?
If it fits my collection, I would love to scour all of Colorado looking for the next one-of-a-kind item for your special day. If you book with me, I will try my very best to provide you with the items necessary to complete your vision.


I already have a day of coordinator, but they don’t set up décor. Can you help?
Yes! I regularly work alongside with coordinators. Please see our Venue Styling package for more information.


I already have a wedding planner, do I need the styling package?
If you have contracted your wedding planner to coordinate the event as well as style your wedding, then I recommend that you do not purchase the styling package, and consider a rental delivery instead.

Do you work with LBQT couples?

I hate that this is even a question in our day and age but in short - YES!!!


I am a wedding planner but am under-staffed. Can you help me set up?
I would love to help! Please send details to ohmycustom@gmail.com


I have wedding items or a vintage/rustic piece I’d like to sell.
I am constantly updating and expanding my inventory. Feel free to send me an email with photos and pricing to ohmycustom@gmail.com

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